Cancellation & Refund Policy

Cancellations for direct bookings must be made by contacting Villa 19 at:

• Email: reservations@habbaa.com
• Reservations: +91 80504 84123

A cancellation will be considered effective only once it has been acknowledged by Villa 19.

Guests should retain the cancellation acknowledgement for their records.

• Refunds will be calculated based on the amount actually received by Villa 19 for the booking.
• Where applicable, payment gateway charges, transaction charges or other non-refundable charges may be deducted from the refund.
• Refunds will normally be processed to the original payment method.
• Approved refunds will generally be processed within 5 to 7 working days from confirmation of the cancellation and refund amount.
• The time taken for the refund to appear in the guest's account may depend on the payment provider or bank.

• Requests to change the check-in date, check-out date or other material booking details are subject to availability and approval by Villa 19.
• A date-change request may be treated as a cancellation of the original booking and creation of a new booking, particularly where the requested change falls within a non-refundable cancellation period.
• Any difference in applicable rates, taxes or charges will be payable by the guest.
• Villa 19 may make reasonable exceptions at its discretion where circumstances warrant.

• If a guest checks out earlier than the booked departure date, the unused portion of the booking will generally be non-refundable.
• Any exception will be at the discretion of Villa 19 and subject to the applicable booking conditions.

• If the guest does not arrive for the booked stay and has not made an approved cancellation or alternative arrangement with Villa 19, the booking will be treated as a no-show.
• No refund will be provided for a no-show.

• Villa 19 may cancel a confirmed booking where circumstances make it impossible or unsafe to provide the accommodation, or where the guest has provided materially false information or violated applicable booking or property policies.
• Where Villa 19 cancels a booking for reasons within its reasonable control, the guest will receive a 100% refund of the amount received for the affected booking.
• No additional compensation will ordinarily be payable beyond the refund of the amount received, unless required by applicable law.

Where a booking is materially affected by circumstances beyond the reasonable control of Villa 19, including natural disasters, severe weather, government restrictions, civil disturbance, major utility failures, fire, public health emergencies or similar events, Villa 19 will make reasonable efforts to provide an appropriate solution.

Depending on the circumstances, this may include:

• Rescheduling the stay
• Providing a credit or alternative booking arrangement
• Providing a refund, in whole or in part

The appropriate resolution will depend on the circumstances, the nature of the event and any applicable booking or platform terms.

• Certain promotional, discounted, advance-purchase or other special-rate bookings may have different cancellation or refund conditions.
• Where different conditions apply, they will be clearly communicated or displayed at the time of booking and will take precedence over the standard cancellation terms in this Policy.

• For bookings made through Airbnb, Booking.com, MakeMyTrip, Goibibo or any other third-party platform, the cancellation, refund and modification terms displayed by that platform at the time of booking will apply where they differ from this Policy.
• Any refund for such bookings will generally be processed through the relevant booking platform.

• The cancellation of a booking does not affect any separate security deposit obligations.
• Where a security deposit has been collected, it will be handled in accordance with the applicable Villa 19 booking terms and property inspection process.
• A fully refundable security deposit is collected upon check-in. Subject to property inspection following check-out, the deposit will be processed within 5 working days and returned to the original payment method.

• Villa 19 may update this Policy from time to time. The version applicable to a booking will generally be the version communicated or displayed at the time the booking was confirmed.
• Any special cancellation terms expressly agreed with a guest or imposed by a third-party booking platform will take precedence over this general Policy where applicable.

Villa 19 by Habbaa
Managed by Habbaa Solutions Pvt Ltd
Property: Villa 19, Urwa Marigudi Cross Road, Urwa, Mangalore, Karnataka 575006, India
Booking & Reservations: reservations@habbaa.com
Reservations: +91 80504 84123
Registered Office: 209, Citadel Prism, PVS Kalakunj Road, Kodialbail, Mangalore 575003, Karnataka, India
CIN: U47711KA2025PTC207750
GSTIN: 29AAICH1682G1ZD